Shipping policy

⚠️ Shipped from Switzerland (DAP). On delivery, import VAT (19%) and carrier delivery/handling fees may be charged. These are NOT included in the order price. For a merchandise value of EUR 150, typically around EUR 30 is charged in addition.

Shipping Policy

Delivery Area

We ship within Switzerland and to Germany (minimum merchandise value CHF 300; pre-orders are delivered within Switzerland only). Other countries, including Austria and the rest of the EU, are not served.

For deliveries outside Switzerland, additional customs and import charges may apply (see section "Customs & Import Duties").

Delivery Time

Orders are generally dispatched within 1–2 business days of payment being received.
Delivery time thereafter is generally: Switzerland 1–2 business days, Germany 3–5 business days. In individual cases delivery may take longer due to customs clearance or other external factors.

Shipping Costs

  • Switzerland: CHF 10.90 flat rate — free from CHF 150. Sealed cases (heavy parcel): CHF 19.90
  • Germany: CHF 29.90 (standard) for a merchandise value of CHF 300 to CHF 1000. Below CHF 300 merchandise value, shipping to Germany is not available; orders above CHF 1000 to Germany on request. Sealed cases (heavy parcel) and pre-orders: Switzerland only.

The applicable shipping costs are displayed at checkout.
Shipping costs are a flat-rate charge and are independent of internal shipping or handling costs.

Customs & Import Duties (International / DAP)

Deliveries to Germany are made in accordance with Incoterm DAP (Delivered At Place).

This means:

  • Customs duties, import taxes (e.g. import VAT) and any customs clearance fees are not included in the purchase price.

  • These costs are charged separately by the shipping provider and are the recipient's responsibility.

  • We have no influence on the type or amount of these charges.

Customs clearance is carried out in accordance with the legal regulations of the destination country.

Shipping Providers

Our deliveries are made using Swiss Post as well as selected parcel carriers (e.g. GLS or DHL), depending on the destination and shipping method.
A tracking link is provided by e-mail once the order has been dispatched.

Delivery Problems

Please contact us at support@holygrade.com if your order arrives damaged or does not arrive within the stated timeframe.