Contact
Questions about products, orders or B2B enquiries — we respond within 1–2 business days (Mon–Fri).
Direct contact
🛒 Online shop only — No physical store, no pickup. Orders are accepted exclusively through the webshop.
Before you write
Most questions are covered in the FAQ:
- Delivery times and shipping costs
- Payment methods and invoicing
- Withdrawal and returns (14 days)
- Sealed quality and authenticity
Shipping damage or missing contents
Please report within 48 hours of delivery. Required: order number plus photos of the outer packaging and the goods. Resolution by replacement, refund or credit.
B2B and bulk orders
Cases for resale, investor enquiries or larger quantities: email support@holygrade.com with subject “B2B”. We respond with an individual quote.